Customer Experience & BPO

Danish Customer Service Representative

Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract

Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systemsFoster positive relationships by delivering prompt and courteous support
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
Maintain a professional and empathetic approach in all customer interactions
Work collaboratively with colleagues and leadership to achieve team objectives
Share insights on recurring challenges and suggest opportunities for process or service improvements.

Requirements

Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
Previous experience in customer service would be advantageous
Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
Basic understanding of customer service principles and the ability to follow standard procedures
Ability to handle technical inquiries and troubleshoot common issues with guidance
Ability to quickly learn new software and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously
Willingness to learn and adapt in a fast-paced or evolving support environment.