Czech/Slovak Customer Support Representative

Position

Czech/Slovak Customer Support Representative

Work model

on-site

Duties and responsibilities

• Provide customer support and troubleshooting for gaming products, software and connectivity issues
• Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up
• Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries
• Gather required information and accurately document customer interactions in internal systems
• Provide clear and easy-to-understand explanations of technical information and product features
• Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures
• Escalate potential product safety, regulatory and other important issues through defined channels
• Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate
• Log customer interactions and manage knowledge base information according to established procedures
• Participate in required training, calibration and quality sessions
• Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads
• Meet defined performance, quality and behavioral targets.

Requirements

• Czech/Slovak language at B2/C1 level and English B2 level
• Secondary or higher education
• Strong interest and aptitude in consumer electronics and gaming technology
• Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way
• Basic knowledge of consumer products, software and PC connectivity issues
• Previous experience in customer service, consumer care or a contact centre is preferred
• Excellent verbal and written communication skills
• Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook
• Good computer literacy and ability to capture data accurately
• Strong customer orientation, empathy and problem-solving skills
• Ability to recognise sales opportunities and promote relevant products, features and services
• Ability to work effectively in a flexible and busy contact centre environment
• Comfortable working towards performance targets and having customer interactions monitored
• Professional, reliable and proactive approach
• Willingness to take personal initiative for technical and professional development
• Ability to safeguard sensitive and confidential company information.

Benefits

Competitive salary and performance-based incentives and language bonus

Comprehensive health, dental, and vision insurance
Opportunities for professional growth and career development within a global technology leader
Meal allowance
Relocation support
A collaborative and supportive team environment
And many others!!!