Danish Customer Service Representative

Work model

On-site

DUTIES AND RESPONSIBILITIES

• Provide high-quality customer support to users via phone, email and live chat
  Assist customers with account-related, technical and platform-related inquiries
• Support users with password resets, payments and general account management queries
• Troubleshoot technical issues and provide clear, solution-oriented guidance
• Maintain a professional and customer-focused approach across all interactions
• Accurately document customer interactions and relevant case information
• Escalate complex or unresolved issues to the appropriate internal teams
• Meet defined quality, productivity, customer satisfaction and attendance targets.

Requirements

• Native or fluent Danish speaker
• Fluent English
• Completed secondary education
• Previous customer service experience is an advantage
• Good computer and technology skills
• Strong communication and customer interaction skills
• Good problem-solving abilities
• Ability to multitask and work effectively under pressure
• Friendly, reliable and customer-oriented approach
• Clean criminal record
• Willingness to relocate to and work on-site in Larnaca, Cyprus.

Benefits

• Unlimited performance-based bonus linked to KPIs
• Relocation package for candidates moving to Cyprus
• International working environment
• Training provided
• Opportunity to gain experience within a global gaming customer support environment and many more!!