Customer Experience & BPO

Italian Customer Expert - Athens, Greece

Provide customer support via phone, email, and chat channels
Handle customer inquiries related to products and services in a professional manner
Investigate customer concerns and identify the root cause of issues
Resolve complaints efficiently and ensure timely follow-up until resolution
Research customer cases using internal tools and resources
Maintain accurate customer records and update CRM systems accordingly
Escalate complex issues when necessary to ensure customer satisfaction
Deliver a high standard of customer service across all interactions
Contribute to a positive, collaborative, and team-oriented work environment.

Requirements

Fluent or native-level in Italian
Good English communication skills
Strong verbal and written communication abilities
Excellent active listening and problem-solving skills
Comfortable using computers and basic technology tools
Customer-focused mindset with a positive and professional attitude
Ability to work independently in a remote environment
Previous customer support, troubleshooting, or customer service experience
Experience working in contact centre, BPO, retail, hospitality, or support environments
Experience using CRM systems or customer service tools